Our team is comprised of experienced business consultants that are specialists in content, delivery and the practical implementation of training.
Over the past eight years, team members have individually and collectively delivered more than 1000 successful workshops across Australia, New Zealand, and the Asia-Pacific.
With his Masters thesis on team-building and over 12 years experience in the experiential training & development field throughout the United States, Asia & Australia, Scott is considered a leader in the experiential training industry. Before moving to Australia, he was working in Detroit, Michigan as a training manager at five automotive facilities with over 500 employees.
Since 1999 he has been working with Holden on Australia's largest automotive training initiative. As a project manager he helped design & deliver a national training program on customer, consultative sales & service training in which 17,000 staff at dealerships nationwide will participate. As one of the Master Trainers, he was also responsible for designing and delivering a 'train the trainer' program for ten trainers nationwide.
Pulling on his past experience as a communication instructor at Central Michigan University, Scott's energetic presentation style motivates groups to overcome obstacles and gain valuable insights about the workplace. Scott values taking a 'business partnership' philosophy with clients to ensure that the best possible outcome is achieved.
Based in Sydney, Scott is currently writing a book about new trends in business and what strategies companies require in order to meet the changing business environment.
email Scott
Helen has over 20 years experience in corporate personnel management and training. Since 1995 she has operated as a self-employed consultant, specialising in soft skill development and team building.
She is a Certified Speaking Profesional (CSP) and is the immediate Past National President of the National Speakers Association of Australia. She holds formal accreditations in a variety of management development courses with expertise in program development and facilitation of both large and small groups. She is the author of two books as well as numerous articles and training programs, which she has delivered for a wide client base.
Since 2000 Helen has had a significant role in both the design and delivery of several national customer service rollouts for sales and service personnel in the automotive industry. Her client base ranges from large and small corporate to state and local government, with companies in industries including IT, banking & finance, transport, telecommunications, automotive, petroleum, and pharmaceutical. Among her clients are WM Mercer, United Energy, ANZ Bank, Smithkline Beecham, Hyundai Motor Corporation, Advantage Credit Union, NEC, Ansett and Holden.
Based in Melbourne, Helen has developed a high level of expertise in improving management & interpersonal skills and team function. The emphasis in all her work is the development of our hidden potential, showing people and businesses how to "juice up" all areas of their teams and ther lives.
email Helen
Adrian is an inspirational trainer and facilitator. Backed up by excellent business and training qualifications he has extensive experience designing and presenting programs throughout Australia, the Asia Pacific and the UK. He has developed valuable business expertise as a manager in competitive customer focus positions in a variety of industries, but particularly in the banking and corporate finance field.
He began his strong relationship with the finance industry as a corporate financier in London. Later he spent five years working as a manager for Barkley¹s Bank and the Bank of Scotland. Subsequently he has designed and delivered a number of customer service, financial acumen and sales programs for the banking and finance industry as well as the IT industry.
Adrian strongly believes that every person has the ability to achieve their goals and beyond, given the appropriate knowledge, skills and motivation. His training style is dynamic, fun and interactive combined with a highly practical approach that enables every participant to move towards those goals and make a real difference to themselves and their organisations.
Currently based in Sydney, Adrian concentrates on partnering closely with the client to gain a strong depth of understanding of their goals, needs, business, market and employees, thus facilitating successful business-oriented training and development learning solutions.
email Adrian
email Donna
Eddie is a self-employed consultant specialising in management, team building, customer service and personal development. His training style is energetic, empathetic and interactive, in keeping with his talents as a sought after national fitness trainer and presenter. His broad background, which includes military service overseas, has enabled him to develop and pass on practical, hands on, and effective interpersonal skills to a wide range of people, from paroled prisoners to all levels of staff and management.
Some of his national clients have included Holden, Cummins Diesel, NS Komatsu and Leisure Australia. Locally his work incorporates a diverse clientele. From personal development courses in Perth¹s leading private schools, team building for city councils, to intensive 'hostage/siege' negotiation training scenarios for the WA Police Department, Detective Training School.
During his involvement in The Holden Difference! project Eddie delivered a number of courses including Customer Service and the Holden Vision, Consultative Sales and Consultative Service.
Simple or sophisticated, any training is only truly effective if the clientele and facilitator genuinely connect, with mutual respect and passion. Based in Perth, Eddie has the rare ability to do this with individuals and groups and elicit the very best from himself and his participants.
email Eddie
Greg has been in the people development business for over 15 years. He has worked across all types of organisations from small, owner-operated businesses through to large Corporations, in both private and public sectors. From his experience, Greg has an intimate understanding of the demands of today’s modern corporate environment and how best to address those demands.
He is highly experienced in training and development, a professional and personal coach, a business consultant and a Human Resources practitioner. He offers a unique and highly interactive approach to helping people and their businesses reach their full potential.
Over the past 4 years, Greg has worked with numerous dealerships in the Service, Parts and Sales arena. He has focused primarily on improving the effectiveness of Dealership Service Managers and Service Advisors. He has been involved with one of The Learning Difference’s Leadership projects in New Zealand working with 8 dealership leadership teams at various business locations to assist them in improving staff performance. As a component to the Leadership in Action Program, Greg has also worked in one on one leadership coaching sessions over the past 24 months. As his clients were impressed with his performance, they are currently planning the continuation of the program for next year.
He is also involved with our Australian commitment to The Holden Difference! and has delivered numerous sales and aftersales workshops throughout Australia.
Greg can deliver workable solutions to meet the needs of you and your business. His broad experience in all forms of personal and business improvement practices, gives him a unique insight into understanding organisations and their needs. He is then able to design, develop and deliver unique and effective solutions to meet those needs.
email Greg
Utilising his extensive experience at Dealership level Geoff has been instrumental in the development and delivery of training programmes throughout Australia and Asia Pacific. He has a proven track record in managing effective sales teams in both mainstream and prestige Dealerships. Geoff has recently designed and developed a proven process for the effective management of sales activities in automotive Dealerships.
Geoff developed a broad knowledge and understanding of Automotive Dealership operations by working through Sales and Aftersales departments at Dealership level. Developing through the Sales and Aftersales departments at a Nissan Dealership in Melbourne to New Car Management Geoff sought a further challenge and found it in the establishment of the Audi retail franchise within an existing Prestige retail Dealership.
Having achieved a proven Sales and Sales Management record with Audi Geoff sought accreditation as an International Training Consultant through attending an Assessment Centre in Germany. Following his accreditation Geoff has worked with the Audi training department in Train the Trainer programs and program development workshops in Germany, Portugal, England, Thailand and Singapore. Through the Audi Regional Office in Singapore Geoff focussed on the development and delivery of training initiatives throughout Australia and Asia Pacific.
Together with the role of developing and delivering sales process trainings relevant to specific Asian markets and cultures was the implementation of Customer Relationship Management processes and supporting software. Whilst coaching individual Sales People and Sales Managers Geoff recognised the requirement for Sales Management support in the management of Sales Activities and developed a process that has proven effective in the targeting and measurement of individual sales activities.
Most recently Geoff has been working as an Associate with The Learning Difference delivering Customer focussed training initiatives across Australia and New Zealand. Geoff still maintains his links with Audi in Germany and is currently developing programs for the development of their Dealer Network in China.
Geoff sees his training and coaching activities as opportunities to develop individuals towards achieving their potential in the motor industry. This focus is aimed at making a tangible difference to both people’s lives and the motor industry as a whole.
email Geoff
| Justin Bayliss |
Graduate Certificate—Business Administration & Automotive Bus Mgmt
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Justin has worked with business and industry on the retail and wholesale side for over 13 years. He prides himself in being able to quickly adapt to the needs of clients to produce an effective result in the design and delivery of effective training programs.
He began his career as a general sales representative for an importer/distributor and quickly realised his desire to be involved in sales. He was approached to be involved in the Mercedes-Benz Cadet Program which he successfully completed and began his exposure to the Automotive industry. Over the next 7 years his performance accelerated him to the position of Used Car Sales Manager—which eventually led him to a role as National Product & Sales Training Manager for Chrysler Jeep in Australia. In this role he managed the development and delivery of sales and product training material to assist dealerships in working with customers and product.
Justin also has extensive experience in the planning and presenting of new car Launch training programs for Dealer Principals, Sales Managers and Sales Consultants. He has also been “hands on” with the integration of regional sales procedures with global standards and coordination between dealer networks and automotive distributors.
One of Justin’s passions is in working with people and allowing them to see the true benefits of learning and developing new systems and processes that make selling easier. He is a dynamic presenter that actively engages his audience in effective sales presentations and techniques. He has worked with large and small organisations including: Diners Club Australia, Quay Clean Australia, Sales Visions, Auto IT and Chrysler Jeep.
As a “lateral thinker” he uses an analytical approach to problem solving and is highly regarded in motivating others to do the same. He is currently assisting a sales software company in the specification and delivery of in dealership software to assist the sales process.
email Justin
As the Administration Manager for TLD, Natalie manages the office operations.
Over the past 2 years, she has worked on the design and processing of specific performance measurement tools.
Her specialty is coordinating the distribution, collection and analysis of instruments such as the DiSC Personal Profile.
Natalie has also focused on the layout and data entry for specific training materials and manuals.
Previously she was an Operations Manager for one of Australia's premier Adventure Travel Organisations.
This allowed her to hone her skills in systems planning, field management and operations.
She also spent a fair amount of time in the field in other countries including Tanzania, Kenya, Morocco and Nepal in working with local operators and ensuring successful logistics coordination.
In communicating with clients, she takes a creative approach to ensuring that their needs are understood and keeps them up to date on program accomplishments.
She also ensures invoice and accounts are kept up to date and works with accounts departments ensuring a smooth integration with your financial operating systems.
Natalie provides the TLD team with office and logistics support and training materials distribution.
She is a passionate person that quickly develops strong relationships with clients and staff alike.
email Natalie
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Ric offers a fresh approach to business development, and if you want cutting edge solutions to business challenges then have pen and paper handy, because the ideas from Ric flow fast and thick. His training and teaching style is innovative and fun, where he encourages his audience to be creative and think outside the square.
His key areas of expertise are – coaching, training, facilitation, speaking, and communication. Well respected in the industry, Ric has been providing corporate training and consulting services for the past three years, and has worked in Australian, New Zealand and Asia. Ric practices what he teaches, and draws from a vast reservoir of experience in sales and sales management.
Ric leads the way in creating customers experiences that ultimately bring them back and make them clients for life. He believes that client expectations are increasing daily and business owners and staff must react quickly to exceed the ever-increasing wishes of clients. Ric’s passion for meeting and exceeding these customer expectations has seen him not only receive numerous awards in the past, but enabled him to draw on this wealth of experience and impart this knowledge to his clients.
With over 15 years of automotive dealership experience, Ric has an extensive background in retail operations. He spent most of this time as an effective Sales Manager motivating his sales team to achieve successful results. He was also recognised as a top Sales Manager for the Ford Dealer Network. Ric also held the position of Branch Manager and Operations Manager which provides him with an intimate understanding of dealership operations.
Known for his energy and professionalism, Ric has the profound ability to inspire and motivate you and your staff, ensuring that you take the first step, which will ultimately mean success for your business.
email Ric
Sandi brings with her to the Corporate Learning Environment more than 25 years of experience from the Personnel and Training & Development fields.
Sandi is regarded by both her clients and her peers as a specialist in Interpersonal and Communications Skills, with particular emphasis on the areas of Gaining Value from Diversity, Masterful Conflict Management and Negotiation, Leadership and Teamship, Work-Life Balance and Personal Self-Esteem and Confidence.
Sandi's breadth of experience is drawn from a diverse range of industries, including manufacturing, banking, insurance, pharmaceuticals, aviation, telecommunications, real estate, IT, publishing and tertiary education.
Her client list includes ANZ Bank, AXA Insurance, HP, First National Real Estate, Telstra Enterprise Services, Fujitsu Australia, Random House, Goodman Fielder, The University of Melbourne, Universal Press and Ansett Airlines.
In recent years, Sandi has been an integral part of several Management Development programs.
Of late, she has been instrumental in the facilitation of cultural change within Random House Australia, working with senior to first-line management in the enhancement of their coaching and leadership skills.
As a Board Member of the Victorian Chapter of the National Speakers' Association of Australia and a Member of the International Federation of Professional Speakers, Sandi's passion is in assisting organisations in developing their people in order to achieve higher levels of excellence and satisfaction in their lives.
She is a dynamic presenter who communicates with clarity.
Sandi never fails to captivate her audiences by her subject knowledge, sense of humour and her down-to-earth attitude towards learning and living.
email Sandi
Stuart has been in the 'training game' for over 20 years. He has seasoned sales experience from his time as National Sales Manager for the Education Group and Divisional Sales Manager for Amway Australia. In these roles he successfully managed large field teams throughout Australia.
Stuart's training and management experience comes from his time as General Sales Manager for Sutton¹s City Holden. Second in charge to the Dealer Principal, he assisted in managing 180 people and laying groundwork for Sutton City¹s ongoing success. During his time at Amway he helped write a New Market Development manual that is used in both New Zealand and Indonesia.
The information gained as a senior manager at this level provides Stuart with a unique understanding of the practical abilities and strategies required for implementing successful training. He is also in demand from dealerships that wish to improve their culture as well as their leadership approach.
Based in Sydney, Stuart views his role as empowering others to make a difference in their approach to work and life. He is currently working with leading players in the Australian Automotive Industry including: AGC Dealer, BMW Financial Services, Land Rover, and Holden to name a few.
email Stuart
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