What We Do - Our Approach & Our Programs
TLD
works closely with clients who want to invest in their most important resource
- their people.
Established in 1997, we provide leadership, sales, customer service and team-building training programs throughout Australia, New Zealand and the Asia Pacific.
We offer tailored and customised workshops and training programs ranging from small one or two-day
seminars to large 500-day nationwide initiatives involving thousands of staff.
We also advise and assist with human resource strategies and provide a range of activities to facilitate critical organisational culture change programs.
Our highly skilled and expert trainers deliver high-impact, dynamic programs, designed to provide learning opportunities that help individuals and organisations gain the leading
edge required in today's highly competitive business environment.
Program delivery is backed up by strong project management skills,
ensuring that TLD initiatives are carried out efficiently and professionally
from start to finish.
What We Do - Our Programs
TLD Training Programs focus on developing skils in four key areas critical to business success:
Sample course summaries follow, to provide an indication of our focus. All programs are customised to meet your needs and specific outcomes.
Leadership In Action!
Development of leadership skills takes more than a one-shot approach. This structured program is designed to create behavioural change in individuals as well as in leadership teams. A combination of instrument-based 180 degree assessment, workshops, executive coaching and on-site action plans is used to facilitate real change in behaviours which lead to real improvements on the bottom line. Areas of discussion and skill development include:
- What Leaders Really Do
- Effective Team Dynamics
- Improving Employee Performance
- Performance Management and Appraisal
- Dealing with Difficult Behaviour
- Achieving Results Beyond Expectation
Managing with a Difference!
This one day introductory program introduces critical success factors for managers to support their teams - a highly interactive, results focused program which empowers participants with new approaches. Participants learn the key differences between managing and leading, as well as skills in coaching and developing their teams. The importance of a consultative approach with team members is emphasised. We identify the key competencies for the successful management of any team, and develop individual action plans around these competencies.
Sales with a Difference!
This range of programs introduces participants to the seven elements of the Consultative Sales Process, and helps them to understand their critical role in the developing loyal, profitable customers. We look at the implementation of this process within the business and identify the key competencies for sales success. Finally we develop an individual action plan for consolidation and improvement of these competencies. Customer Service with a Difference!
This range of programs focuses on the critical success factors that will bring our customers back again and again - the keys to creating true and long-lasting customer loyalty and therefore Customers for Life! Participants will gain an in-depth understanding of customers' chief decision factors in making the initial purchase and what motivates them to return and become loyal. We also introduce techniques for dealing with difficult customers and develop an action plan for improvement back in the business.
High Performing Teams!
The Team Building activities offered range from a seminar on the theory of building and maintaining high-performance teams, or a workshop on how different styles of people interact, through to a multi-day highly interactive and dynamic event that might incorporate outdoor activities as well as debriefs and action planning. Teams experience the impact of the various theories as well as their own behaviours as they work through challenges that relate directly to their real-life scenarios back at the workplace.
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