HELEN MACDONALD - Director

Helen has over 20 years experience in corporate personnel management and training. Since 1995 she has operated as a self-employed business development consultant, specialising in soft skill development and team building.

A Certified Speaking Professional (CSP) and Past National President of the National Speakers Association of Australia, Helen holds formal accreditations in a variety of management development courses with expertise in program development and facilitation of both large and small groups. She is the author of two books and has contributed to four others as well as writing numerous articles & training programs, which she has delivered for a wide client base, across the Asia-Pacific rim.

Since 2000, Helen has had a significant role in both the design and delivery of several national  & international customer service rollouts for sales and service personnel in the automotive industry.  Her client base ranges from large and small corporate to state and local government, with companies in industries including IT, banking & finance, transport, telecommunications, automotive, petroleum and pharmaceutical. Among her clients are WM Mercer, United Energy, ANZ Bank, Smithkline Beecham, Hyundai Motor Corporation, Autodesk, NEC, American Express, Holden Ltd, Unilever and Onsite Rental Group.

Based in Melbourne, Helen has developed a high level of expertise in improving management & interpersonal skills and team function. The emphasis in all her work is the development of what she believes is the key success attribute – Optimism. By boosting and maintaining optimism levels in businesses, teams and individuals, she helps create productive, profitable workplaces where people want to do their very best!